If something goes wrong with your play structure in the first year, we will replace the one or more defective parts. The finish and paint are guaranteed against all manufacturing or material defects for a year. Structures will be repaired or replaced according to your choice or returned for free.
Because of the handcrafting of our products and of the use of natural materials, some minor changes can occur between a structure and another. Consequently, this guarantee does not cover the slight changes in size, shape, colour or any natural variations of wooden products. Indoor structures are not guaranteed against normal wear, damage resulting from improper use, humidity variations, accidents, abuse, neglect, as well as damages or changes in appearance due to inappropriate maintenance or storage.
Noah & Sam reserves the right to examine pictures or physical proofs of merchandise declared as defective or to retrieve the products before guarantee reclaim dispositions.